Question 1

What is tallow, and where does yours come from?

Accepted Answer

Tallow is rendered beef fat — specifically, the fat surrounding the kidneys and loins of the animal. It has been used in soap-making for centuries because of its superior fatty acid profile.

Our tallow comes from pasture-raised cattle from farms practicing regenerative agriculture. We render it using traditional methods that preserve its beneficial properties.

Question 2

Where is Secret Skin Co. located?

Accepted Answer

We are based in Gatineau, Québec, Canada. We make our products in Canada with a small team of family and friends.

Question 3

Are your products vegan?

Accepted Answer

No. Tallow is an animal-derived ingredient, so our soaps are not vegan. This is something we are transparent about — tallow is the entire point. Its unique fatty acid composition is what makes our bars last longer, lather better, and feel so good on skin.

We honour the animal and the regenerative farms that raise them. If you are looking for a vegan option, we are honestly not the right fit, and that is okay.

Question 4

Why “Secret”? What’s the secret?

Accepted Answer

The secret is tallow. It sounds simple — and it is — but it has been quietly forgotten by most modern soap brands in favour of cheaper plant-based oils that do not work nearly as well.

We are bringing it back. Once you try a tallow bar, the difference is obvious. That is the secret.

Question 5

Are your soaps safe for sensitive skin?

Accepted Answer

Many customers with sensitive, dry, or reactive skin find tallow soap to be a significant improvement over commercial soaps. Tallow’s fatty acid profile is similar to human sebum, making it naturally compatible with skin.

If you are sensitive to fragrance, we recommend starting with our Unscented (Natural) bar — it contains zero essential oils.

That said, we are not dermatologists and cannot make medical claims. If you have a skin condition, please consult a healthcare professional before switching products.

Question 6

Are your products certified organic or cruelty-free?

Accepted Answer

We source from farms we trust and vet personally — grass-fed, pasture-raised, and no unnecessary antibiotics or hormones. However, we do not hold formal organic certification at this time.

We do not test on animals, and we never will. Our products are handmade in small batches with no animal testing at any stage.

Question 7

Can I use these products on my face, with makeup, or on tattoos?

Accepted Answer

Absolutely. The tallow balm or cream may be used as a primer before makeup — it helps colour glide and keeps the skin from drinking in modern pigments. On fresh or old tattoos, the tattoo cream supports healing and colour retention, just as ancient warriors anointed their marks of honour. Use sparingly; the skin will drink what it needs.

Question 8

Do you make all the soap yourselves?

Accepted Answer

Yes. Every bar is handmade in small batches. We mix, pour, cut, and cure everything ourselves. We do not outsource manufacturing or use contract soap-making facilities.

This means supply is sometimes limited — when a scent sells out, it takes time to make more. Sign up for our email list to get restock notifications first.

Question 9

I have a wholesale or collaboration inquiry. Who do I contact?

Accepted Answer

We love hearing from shops, spas, and collaborators. Email us at info@secretskinco.com with a bit about who you are and what you have in mind.

Question 10

How do I contact customer support?

Accepted Answer

Email us at info@secretskinco.com with your question and order number if it applies. We will help as soon as we can.

Better prices, same quality. Thanks to a better supplier, higher volumes and our purchasing power, Secret Skin Co. can now offer better prices. The formulas remain the same.

SECRET SKIN CO FAQ

Frequently Asked Questions